English for the Business Centre (Part 1)

Sinh viên Du lịch trước đây đã gởi đến các bạn nhiều giáo trình, tài liệu liên quan đến du lịch, nhất là bộ phận Front Office. Lần này Sinh viên Du lịch thân gởi đến các bạn Tiếng anh Du lịch cho nhân viên Business Centre.

Tiếng Anh cho nhân viên Business Centre bao gồm các đoạn hội thoại giữa nhân viên với khách, cách nói để xử lý các tình huống thường gặp… Hy vọng tư liệu này giúp bạn được ít nhiều trong học tập và công tác.

• Tiếng anh Du lịch: Khách sạn và chỗ ở
• Từ vựng về khách sạn
• Một số thuật ngữ tiếng Anh chuyên ngành Du lịch

1. Sending a Fax for a Guest

1.1 Checking the destination

*  (Look for the guest’s name on the fax:) Which country are you sending the fax to, (name)?

1.2 Saying how much the fax will cost

*  The charge will be (2) Yuan per minute.

* We’ll send the transmission report and your fax to your room.

1.3  Saying when the fax will be sent

*We’ll send it immediately.

1.4  Taking payment

* Shall I charge it to your room? …

(Room charge:) May I have your name and room number, please? … Thank you very much.

(If the guest wants to pay in cash:) The cost of sending the fax is (20)Yuan. … Here’s your change.

* Is there anything else I can do for you? … Thank you very much, (Mr    Smith).                I hope you have a wonderful day!

I hope you enjoy your stay with us.

1.5 Telling a guest by telephone that the transmission has not yet been successful

* Good (afternoon), (name). This is (Crystal) in the Business Centre speaking. I’m afraid I cannot (can’t) get through to the fax number you gave me.

* Do you have another fax number

*I’ll keep trying, and I’ll let you know when I get through.

1.6  If the transmission is still unsuccessful

* Good (afternoon), (name). This is (Crystal) in the Business Centre

speaking. I’m afraid I still can’t get through to the fax number you gave

* I’ll keep trying and I’ll let you know when I get through.

* Good (afternoon), (name). This is (Crystal) in the Business Centre speaking. I have good news for you. I’ve managed to send your fax.

* I wish  you a wonderful day. Goodbye.

 

2. Making Photocopies for a Guest

2.1 Normal Situation

* Certainly, (sir). How many copies would you like?

*I’ll take care of it right away.

2.2 The guest asks about the charge

* The charge is (2) Yuan per page.

* It’s only a few pages. There’s no charge, (sir).

2.3 The guest comments about the price

*  I’m very sorry. I’m afraid it’s the hotel’s charge.

* I understand what you’re saying. (Or: I empathize fully with you, (madam).)

I’m afraid it’s the hotel’s charge.

2.4 Taking payment

* Shall I charge it to your room? …

(Room charge:) May I have your name and room number, please? … Thank you very much.

(If the guest wants to pay in cash:) The cost of sending the fax is (20)Yuan. … Here’s your change.

* Is there anything else I can do for you? … Thank you very much, (Mr    Smith).                I hope you have a wonderful day!

I hope you enjoy your stay with us.

2.5 Thanking the guest and saying goodbye

* Is there anything else I can do for you? … Thank you very much, (Mr    Smith).                I hope you have a wonderful day!

I hope you enjoy your stay with us.

 

3. A Guest Asks to Use a Computer to Connect to the Internet

3.1 Normal Situation

* Certainly, (sir). Please follow me and I’ll connect you right away.

* Are you enjoying your stay? … I’m glad to hear that.

3.2 Talking About the Charges

* The charge is (2) Yuan per minute.

3.3 Taking payment

* Shall I charge it to your room? …

(Room charge:) May I have your name and room number, please? … Thank you very much.

(If the guest wants to pay in cash:) The total cost for the (20) minutes is (40)Yuan. … Here’s your change.

* Is there anything else I can do for you? … Thank you very much, (Mr    Smith).                I hope you have a wonderful day!

I hope you enjoy your stay with us.

3.4 Complaint about the speed

*  I’m afraid it’s sometimes like this, (name). I’m very sorry.